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Solutions / Field service

Every visit planned, every job billed

Turn tickets and AMC schedules into planned visits, give technicians an offline job card on their phone, and raise the GST invoice the moment the job is done.

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Support tickets list with saved views, contacts, status, priority and SLA timers.Support tickets list with saved views, contacts, status, priority and SLA timers.
Common problems

What we hear, and how Thoshika helps

AMC renewals slip through

Contracts expire without anyone noticing, and preventive visits are forgotten.

Field ServiceCRMBooks
  • Comprehensive and non-comprehensive AMC plans with billing schedules
  • Preventive visits spread across the term and generated as jobs
  • Renewal reminders and renewal deals in CRM; revenue deferred over the term

Dispatch happens on the phone

The right technician is not always the nearest, and nobody knows who is on leave.

Field ServicePeople
  • Dispatch board and map, with drag to assign
  • Suggestions scored on skills, area, shift, leave, load and travel
  • Nearest-first routes for each technician’s day

Job cards come back days later

Paper job cards delay invoicing and lose photos and signatures.

Field ServiceInventoryBooks
  • An offline job card on the phone with checklists, photos and customer signature
  • Parts used from the technician’s van stock
  • A Books GST invoice from the completed job, with UPI QR or cash collection

Customers chase you for updates

Complaints arrive by phone and WhatsApp, with no record of what was promised.

SupportField ServiceBookings
  • Tickets from email, web forms, chat and a customer portal, with SLAs
  • Tickets that need a visit become field jobs
  • Customers book visit slots on a booking page

Technician pay and attendance are manual

Field staff are rarely in the office to punch in.

Field ServicePeople
  • Job timers that fill People timesheets
  • GPS only with the technician’s consent and only at job actions
  • Payroll with PF, ESI and state professional tax
The apps

The apps to start with

Switch on these first, then add others as teams are ready. All share one sign-in and one set of records.

Field Service

Service jobs, AMC contracts and technicians in the field, from dispatch to signed job card and invoice.

View Field Service

Support

A customer help desk with email, web forms, chat, SLAs, a knowledge base and a customer portal.

View Support

Inventory and Warehouse

One stock ledger for the suite, with bins, lots, picking, GST-correct transfers and valuation tied to Books.

View Inventory

Books (accounting)

Double-entry accounting for Indian businesses, with GST, TDS, banking, inventory and payroll posting.

View Books

People (HR and payroll)

HR, time, leave and India payroll with statutory returns, in one app for employees, managers and HR.

View People

Bookings

Booking pages that know your team’s holidays, leave and calendars, with video rooms built in.

View Bookings

Other solutions

Talk to us about how you work

Tell us how you work today. We will show the parts of Thoshika that fit and a plan to move across.

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